Linux Support Engineer

RightBrain Networks--a cloud computing consulting and software engineering firm--is seeking a Linux Support Engineer based out of our Ann Arbor, Michigan office. You'll gain real, hands-on experience working with some the most in-demand technologies: cloud computing, Docker, DevOps, and more. 

Our technical team specializes in building, consulting on, and managing complex, highly-scalable Internet-based applications.  We are an Amazon Web Services (AWS) Advanced Consulting and Managed Services Partner.  Our clients are located all over the globe and include everyone from Silicon Valley start-ups to Fortune 500 companies. They all rely on us to keep their critical cloud infrastructure online 24x7.

In this role you will be working alongside more senior to engineers to support cloud-based applications. Initially you will be responsible for fielding help desk tickets from software developers. A typical task may be to install an SSL certificate, write a Python script, or troubleshoot a load balancer. There will be an intense amount of on-the-job learning as you're prepared to earn your AWS Certified SysOps Administrator certification within six months of hire. As you gain experience, the promotion path is to the solutions team where you will be independently designing and building large-scale cloud infrastructure.

Why would you want to work here?

• Strong engineering culture--management is all engineers, not MBAs.
• Back-to-back recipient of the bi-annual "Coolest Places to Work in Michigan" award (2014 & 2016)
• #250 on the Inc. 500 "Fastest Growing Private Companies in America" list for 2016.
• Flexible vacation time, excellent health insurance, 401k with employer match, employer-paid certification exams, and other great benefits.
• Very unique working environment; you'll always be technically challenged and never bored.

Qualifications:

• A minimum of one year of IT helpdesk experience in a customer-facing role with strong communication skills.
• Solid grasp of how the Internet works at a deep technical level: DNS, routing, security, etc.
• Must be available for occasional after-hours, on-call support.
• Must be local to SE Michigan and available for up to 10% out-of-state travel.
• Experience implementing and supporting Apache or Nginx, and relational databases systems (Postgres, MySQL)
• Familiarity with RHEL-based distros and packages
• The ability to get things done with Python

Pluses:

• Software or web development experience
• Public cloud (AWS or Azure) experience
• Config management/orchestration/automation tools such as Salt Stack or Chef.
• Windows experience
• Any relevant certifications: CCNA, Network+, RHCSA, etc.

This is a full-time, salaried, exempt position with full benefits.